Privacy Policy

1. Information We Collect

ReachMyDr collects information necessary to provide our patient engagement services. This includes:

• Patient contact information (name, phone number, email address)
• Appointment and medical record data from integrated EMR systems
• Payment information processed through secure payment gateways
• Communication logs and interaction history
• Practice information and user account details

2. How We Use Your Information

We use collected information to:

• Provide patient engagement services including appointment reminders
• Process payments and manage billing
• Verify insurance eligibility and benefits
• Send automated communications and recalls
• Improve our services and develop new features
• Comply with legal and regulatory requirements

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only:

• With healthcare providers and practices using our services
• With integrated EMR systems as part of our service delivery
• With payment processors for transaction processing
• When required by law or to protect our rights
• With your explicit consent

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure data centers with physical and digital safeguards
• Regular security audits and assessments
• Access controls and authentication protocols
• Employee training on data protection practices

5. HIPAA Compliance

ReachMyDr is committed to HIPAA compliance and protecting Protected Health Information (PHI). We:

• Enter into Business Associate Agreements (BAAs) with covered entities
• Implement administrative, physical, and technical safeguards
• Conduct regular risk assessments and security evaluations
• Provide training on HIPAA requirements to all staff
• Maintain audit logs and incident response procedures

6. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your information (subject to legal requirements)
• Opt-out of certain communications
• File complaints with regulatory authorities

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: